Majority of borrowers, who are delinquent on their mortgage accounts, are most likely to avoid servicer calls. They probably do so, because they think there is no assistance available to them. “According to the U. S. Treasury, in more than half of the foreclosure cases where the home is lost, the borrower never knew help was available.” (Draper, 2009) In most cases, assistance is available to them to help save their homes or provide them with alternative solutions. To find out potential solutions, it is best to get in contact with the servicer as soon as possible to avoid pitfalls that may hinder the borrower from achieving a positive solution.
Reference: Draper, V. (2009, June). Home retention. Facing the Facts, 36.